ROBIN Alerts
A policy framework that will be introduced during the 2027 legislative session.
Sponsors
Representative Elizabeth Velasco
Background
Colorado has ongoing problems with communication and power companies not giving enough notice about power outages.
On September 6, 2024, around 10,000 Delta-Montrose Electric Association customers lost power. Robin Cox, a Delta resident with COPD, was home and relied on an oxygen concentrator. Without notice of the outage, she ran out of oxygen before connecting to her portable tank.
Robin’s family found her slumped over her tank. They learned about the power outage from the 911 operator after paramedics arrived. The lack of notice about the power outage raised questions.
Her family investigated utility service organizations and state and local policies. This research led to a policy with solutions that provide all Coloradans the information and notice they deserve.
Why does this matter?
As of August 2026, around 32 of 52 service agencies and municipalities do NOT alert customers about power outages.
19 of the 52 service agencies and municipalities provide notices through social media.
Colorado’s Public Utilities Commission (PUC) investigated Xcel Energy’s recent electric outages and found:
- The average customer had 350 minutes of outages in 2024.
- Customers had more and longer outages in 2024 than in previous years.
- The PUC recommends better communication about planned and company-controlled outages.
Power outages harms our health
Power outages cause health problems, including:
- Carbon monoxide poisoning
- Gastrointestinal illness
- Heart attack
- Injury
- Mental health issues
- Kidney disease
- Temperature-related illness
They also worsen:
- Asthma and COPD
- Heart disease
- Kidney failure
- Mental health conditions
- Pregnancy health
- Access to prescriptions
- Sleep problems
- In severe cases, death
Older adults have higher risk for heat-related illnesses because:
- Age affects how the body handles heat
- Some medications change heat response
- Lack of temperature control can be dangerous
What would this policy do?
An alert system for our communities
ROBIN Alerts, named after Robin Cox, is a communications framework for utility providers.
During power outages, providers would notify consumers by:
- Phone call or text message
- Local radio
- Local news stations
This helps people:
- Connect loved ones to medical devices
- Turn on generators
- Plan for safety
Quality service reports
Not enough data has been collected from electric utility cooperatives, for-profits, and municipalities.
This policy would require electric utility providers to submit the following information:
- Customer complaints and grievances
- Power outages instances and impacts
- Wildfire Mitigation and Public Safety Shutoff Plans
- Community engagement
- Billing programs and shut-off policies
- Back-Up Battery Rebate Program
Program cost
NONE. Many utility companies already do this. We are just ensuring ALL utility companies do the same.
Support for ROBIN Alerts
Interested in supporting ROBIN Alerts? Contact Milena Tayah!
Please provide us with your most recent organization or company logo and we will display it on our fact sheet and website.
For more information, please contact:
Milena Tayah, LSW: mtayah@copolicy.org or 303-573-5669 ext. 304
Lisa Ward: lisa@frontlinepublicaffairs.com or 303-619-4460
Additional research and news
Issue brief
This policy brief outlines the current utility apparatus in Colorado, identify the lack of consistent regulations across the state’s electrical grid and the disparities rural communities face.
We introduce CCLP’s recommendations for common-sense solutions that would provide all Coloradans the access to information and notice they deserve.
Public comments
CCLP comments on Xcel Energy’s proposed rate increase
On June 16, 2026, Milena Tayah provided comments to the Public Utilities Commission PUC regarding Xcel Energy’s proposed rate increase on Colorado consumers’ energy bills. Read the comment.
CCLP provides comments on the PUC’s proposed new rules
On February 17, 2026, Milena Tayah provided comments on the PUC’s proposed new rules for how it evaluates the effects of its planning, rates and programs on different communities. Read the comment.
CCLP comments on Xcel Energy’s proposed rate increase
Milena Tayah provided oral comments and recommendations to the PUC Commissioner Panel on Tuesday, February 2, 2026. Read the comment.
CCLP in the news
- April 22, 2026, Denver7, Xcel Energy offers backup battery rebates and advanced shutoff notices to medical device customers
