ROBIN Alerts
Sponsors
Representative Matt Soper
Representative Elizabeth Velasco
Background
In recent years, Colorado has had ongoing problems with communication and power companies. In specific, community members aren’t receiving enough notice about power outages, both planned and unplanned.
Robin Cox from Delta, Colorado died on September 6, 2024, due to a power outage. Robin relied on an AC Oxygen Concentrator for her COPD. Without warning of the outage, Robin couldn’t get help and passed away at home. Her family found her there and only learned of the power outage from the 911 operator after they dispatched the paramedics. Her family proceeded to conduct an investigation into the utility service organizations, as well as state and local policies.
The lack of communication and notice regarding the power outage led to questions. The family’s research came up with a policy to prevent others from losing their life and loved ones.
Why does this matter?
As of August 2025, around 35 of 52 service agencies and municipalities do NOT notify consumers about power outages.
17 service agencies and municipalities send notices through consumer accounts and/or Facebook.
In 2024, the Public Utilities Commission (PUC) investigated Xcel Energy electric outages and found:
- The average customer had 350 minutes of outages in 2024.
- The PUC recommends better communication about all planned and company-controlled outages.
- In 2024, customers had more and longer outages than in previous years.
Power outages harms our health
Power outages have adverse health outcomes, including:
- Carbon monoxide poisoning
- Gastrointestinal illness
- Heart attack
- Injury
- Mental health
- Renal disease
- Temperature-related illness
They also worsen diseases, such as:
- Asthma and COPD
- Cardiovascular disease
- Kidney failure
- Mental health
- Perinatal health
- Prescription refills
- Sleep problems
- In worst cases, mortality
Older adults are more at risk for heat-related illnesses because:
- Age affects how the body handles heat
- Some medications change heat response
- Lack of temperature control can be dangerous
What would this policy do?
An alert system for our communities
ROBIN Alerts, named after Robin Cox, is a standard minimum communications framework for utility providers to use.
During a power outage, the service provider would notify consumers via:
- Phone call or text message
- Local radio
- Local news stations
This allows people to contact those who need to:
- Connect loved ones to medical devices
- Turn on generators
- Plan for safety
Quality service reports
Not enough data has been collected from utility cooperatives, for-profits, and municipalities.
This policy would require electric utility providers to submit a quality service report to the Public Utilities Commission (PUC). These reports would include:
- Customer complaints and grievances
- Power outages instances and impacts
- Wildfire Mitigation and Public Safety Shutoff Plans
- Community engagement
- Billing programs and shut off policies
Program cost
NONE. Many utility companies are already doing this. We are just ensuring all utility companies do the same.
Support for ROBIN Alerts
